If you have questions we haven't answered below please call and we will direct you to the appropriate staff who can help you out.

 

What size tent do I need?
What is the difference between a frame tent and a pole tent?
How much space do I need to install the tent?
Can someone come to the site to measure and advise?
What is included in the price of the tent?
How far ahead do I need to book?
What is required to reserve tents and other rentals?
Can I change or cancel my order?
What do I need to do before the tent can be installed?
Are the tents weather proof?
What if items are lost or damaged?
Do you set up tables and chairs?
 
 
 
walsh over pondWhat size tent do I need?

The size of tent depends on the type of function i.e. ceremony, sit-down reception, etc., what is going under the tent, and the space available to set up the tent. To get a basic idea of the size please refer to the Tent Sizing Chart. These are only general calculations and it is recommended that you contact your tent rental consultant to determine the tent size best suited for your specific requirements.

What is the difference between a frame tent and a pole tent?

A pole tent has one or more center poles going down the center of the tent. For example, in a 40 x 100 tent there are 4 center poles. A pole tent requires a larger area to set up. A frame tent is a self-supporting structure that contains no center poles.

How much space do I need to install the tent?

Pole tents require a minimum space of 5 feet around the perimeter of the tent for adequate installation. For instance, a 30 x 60 tent would require an area of at least 40 x 70 to set up. A frame tent works well in limited space as you require little extra footage greater than the length and width of the tent and can also be installed tightly against another tent or building. A frame tent is best on tough surfaces such as cement and is secured with weights.

Can someone come to the site to measure and advise?

If you are uncertain of the size of tent(s) that will fit in your space and still meet your needs, we can provide a Site Inspection of your set-up location. The fee is $100 plus tax but is 100% refundable if you book with our company.

tentWhat is included in the price of the tent?

The cost of the tent is based on grass installation and includes set-up and removal. Installation is generally completed the day before the event and removal the day after. For weddings however we will provide more lead time to allow for decorating. Solid white sidewalls are included in the price. Taxes and delivery are extra.

How far ahead do I need to book?

Since there is always a limited supply of rental items in the peak season and most functions take place on weekends, it is recommended to book as early as possible. Wedding rentals should be reserved 8 to 12 months in advance or sooner to ensure availability. Even at short notice though, we will do our best to accommodate our customers whenever possible.

 

What is required to reserve tents and other rentals?

To reserve your rentals, we require 1/3 of the total at the time of booking. After reviewing your order we also require a signed copy to be returned to us for our records.

 

Can I change or cancel my order?

The possibility that your order may change from the initial booking is expected. We will accept changes (particularly quantities) up to 2 weeks prior to delivery up to 20% reduction (tents excluded). Any last minute changes may necessitate additional fees. If an order is cancelled 2 weeks or more prior to the event, the deposit amount is retained. If cancellation occurs less than 2 weeks in advance the total amount is required.

 

What do I need to do before the tent can be installed?

Before installation of the tent, the customer must identify and clearly mark any underground utilities, pipes, wires, septic areas, and irrigation systems. In any uncertainty, the customer must call for locates (Ontario One Call Ltd 800-400-2255).The stakes to secure the tent can be driven in up to 3 feet deep. Any damages that occur due to incorrect markings of the above are the responsibility of the customer. The customer must be sure the area for installation of the tent is free and clear of obstacles both on the ground and overhead. Check with your city/township to see if you need a "tent permit" or if they have any other regulations you must follow.

Are the tents weather proof?

The tent certainly provides a dry environment for your guests under normal weather conditions. It is a temporary structure and not intended for severe weather such as extremely high winds, torrential rain or lightening. If two or more tents are connected for your event we will ensure a rain gutter is installed between the tents.

What if items are lost or damaged?

The renter is responsible for any lost, stolen, missing or damaged rental items. The same applies for shipping containers and labour costs to clean extremely soiled items.

Do you set up tables and chairs?

We do not include table and chair set up in the cost of the rental. This service is available when booked in advance at $25 per man hour over the period of time required.